Privacy Policy
DS Residences Pte. Ltd. · Effective date: 27 March 2026 · Last updated: 27 March 2026
This Data Protection Notice (“Notice”) sets out the basis which DS Residences Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”) of Singapore. This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, nationality, gender, date of birth, marital status, photograph, financial information, education information, passport and immigration details, health and medical information, CCTV footage recorded in common areas of our residence, and photos or videos taken at residence events.
Where we collect health and medical information or passport and immigration details, we do so only to the extent necessary for the provision of our accommodation and education consultancy services, or as required by applicable laws and regulations. CCTV footage is collected for the safety and security of residents, staff, and visitors. Photos and videos taken at residence events may be used in our marketing materials, including our website and social media channels — we will seek your consent before publishing identifiable images of individuals.
3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
5. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(g) any other purposes for which you have provided the information;
(h) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(i) any other incidental business purposes related to or in connection with the above.
6. We may disclose your personal data: (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
RELIANCE ON THE LEGITIMATE INTERESTS EXCEPTION
8. In compliance with the PDPA, we may collect, use or disclose your personal data without your consent for the legitimate interests of DS Residences Pte. Ltd. or another person. In relying on the legitimate interests exception of the PDPA, DS Residences Pte. Ltd. will assess the likely adverse effects on the individual and determine that the legitimate interests outweigh any adverse effect.
9. In line with the legitimate interests’ exception, we will collect, use or disclose your personal data for the following purposes:
(a) Fraud detection and prevention;
(b) Detection and prevention of misuse of services;
(c) Network analysis to prevent fraud and financial crime, and perform credit analysis; and
(d) Collection and use of personal data on company-issued devices to prevent data loss.
The purposes listed in the above clause may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter.
WITHDRAWING YOUR CONSENT
10. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via our website enquiry form at the contact details provided below.
11. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fifteen (15) business days of receiving it.
12. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 10 above.
13. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
14. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via our website enquiry form at the contact details provided below.
15. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
16. We will respond to your request as soon as reasonably possible. In general, our response will be within fifteen (15) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
17. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), data anonymisation, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, and web security measures against risks.
18. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
19. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via our website enquiry form at the contact details provided below.
RETENTION OF PERSONAL DATA
20. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
21. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
22. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
WEBSITE ANALYTICS AND COOKIES
23. When you visit our website, we may automatically collect certain technical information about your visit. This includes your IP address, browser type, device type, pages visited, time spent on each page, and the page that referred you to our site. This information is collected to help us understand how visitors use our website and to improve its content and performance.
24. Our website uses cookies — small text files stored on your device — and similar tracking technologies. We use the following types of cookies:
| COOKIE TYPE | PURPOSE | PROVIDER |
| Essential cookies | Necessary for the website to function correctly — including form submissions and page navigation. These cannot be disabled. | WordPress |
| Analytics cookies | Help us understand how visitors interact with our website — including which pages are visited most, how long visitors stay, and where they come from. This data is aggregated and does not identify individual visitors. | Google Analytics, WordPress Analytics |
25. We use Google Analytics to analyse website traffic. Google Analytics collects data such as pages visited, session duration, and approximate geographic location based on IP address. This data is processed by Google in accordance with their privacy policy, available at policies.google.com/privacy. We have configured Google Analytics to anonymise IP addresses where possible. We do not use this data to identify individual visitors.
26. Our website is built on WordPress, which may set functional cookies to support site performance, form handling, and page caching. These cookies do not collect personal data beyond what is technically necessary for the website to operate.
MANAGING YOUR COOKIE PREFERENCES
27. You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website — in particular, contact forms may not operate correctly if essential cookies are blocked.
28. To opt out of Google Analytics tracking across all websites, you may install the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
29. Our website does not currently respond to Do Not Track signals from browsers. If this changes, we will update this Notice accordingly.
LINKS TO THIRD PARTY WEBSITES
30. Our website may contain links to third party websites, including school and institution websites, partner organisations, and social media platforms. Once you leave our website, this Notice no longer applies. We are not responsible for the privacy practices of third-party websites and encourage you to read their respective privacy policies.
DATA PROTECTION OFFICER
31. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
| ORGANISATION | DS Residences Pte. Ltd. |
| ADDRESS | 397 Changi Road, Singapore 419844 |
| ENQUIRIES | Submit your request via the enquiry form on our website at the Enquire page. |
EFFECT OF NOTICE AND CHANGES TO NOTICE
32. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
33. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
DS Residences Singapore 